The agreement between you and Welka governing your use of our AI receptionist service.
These Terms of Service ("Terms") constitute a legal agreement between you ("you", "Customer") and Out Thinking Electronics Pvt Ltd, operating Welka ("we", "us", "Welka") regarding your use of welka.ai and related services (the "Service").
By signing up for, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
If you are signing up on behalf of a business, you represent that you have authority to bind that business to these Terms.
To use the Service, you must:
You are responsible for:
We may refuse, suspend, or terminate accounts at our sole discretion, particularly if we believe you have violated these Terms.
Welka is an AI receptionist platform that:
The Service is provided on a subscription basis. Specific features available depend on your subscription plan.
Welka is not a replacement for human judgment. The AI is designed to capture and route information, not to make business decisions on your behalf. You remain solely responsible for how you respond to and act on inquiries captured by Welka.
Subscription pricing is displayed on our website at welka.ai/pricing. Currently:
You authorize us to charge your designated payment method on a recurring basis until you cancel. If a payment fails, we may suspend the Service until payment is received.
We may change pricing with 30 days' notice. Price changes apply to subsequent billing cycles.
Welka allows you to set up and test your AI for free before activating live service. You only begin paying when you activate your AI to handle real customer calls.
Once activated, your subscription begins immediately and recurring billing applies until canceled.
You agree NOT to use the Service to:
Violations may result in immediate suspension or termination without refund.
"Your Content" includes information you provide during onboarding, customizations, knowledge base entries, and any other data you submit to the Service.
You retain ownership of Your Content. You grant Welka a worldwide, non-exclusive, royalty-free license to use Your Content solely to operate, improve, and provide the Service to you.
You are responsible for ensuring Your Content is accurate, lawful, and that you have the right to share it with us.
The Service relies on third-party platforms including, but not limited to:
Service interruption due to third-party outages is outside our control. We will work to restore service promptly but cannot guarantee uninterrupted operation.
Your use of third-party services is also subject to their terms and policies.
The Service records all calls handled by your AI for the purposes of generating summaries, transcripts, and improving the AI's responses.
You are responsible for:
Welka provides default disclosure language but you are responsible for confirming it meets requirements in your jurisdiction.
We strive to provide reliable service but do not guarantee uninterrupted availability. The Service may be unavailable due to:
We do not provide service-level agreements (SLAs) for current plans. Higher-tier plans may include SLAs as published in their respective terms.
Welka and its licensors own all rights, title, and interest in and to the Service, including all software, designs, logos, content, and underlying technology. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your business purposes.
You may not copy, modify, distribute, sell, or sublicense any part of the Service. Welka, the Welka logo, and related marks are trademarks of Out Thinking Electronics Pvt Ltd.
Feedback you provide may be used by us without restriction or obligation to you.
Both parties agree to keep confidential any non-public information received from the other party. This obligation survives termination of these Terms. Each party may disclose confidential information as required by law, provided reasonable notice is given to the other party where lawful.
You may cancel your subscription at any time through your dashboard. Cancellation takes effect at the end of your current billing period. No refunds are issued for partial periods.
We may suspend or terminate your account immediately if:
On termination, your access to the Service ends. We will provide a reasonable opportunity to export your data (typically 30 days) before deletion, unless terminated for cause.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WELKA DISCLAIMS ALL WARRANTIES, INCLUDING:
You acknowledge that AI is not infallible. Welka's AI may misunderstand, misinterpret, or fail to capture customer information. You are responsible for reviewing captured information before acting on it.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
This limitation applies regardless of the legal theory (contract, tort, statute, or otherwise) and even if Welka has been advised of the possibility of such damages.
You agree to defend, indemnify, and hold harmless Welka, Out Thinking Electronics Pvt Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
These Terms are governed by the laws of India. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.
Before initiating legal proceedings, you agree to first contact us at vijay@outthinkingelectronics.com to attempt to resolve the dispute informally. We will respond within 30 days.
We may update these Terms from time to time. Material changes will be communicated by email or through the Service at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.
If you do not agree with the updated Terms, you may cancel your subscription before the changes take effect.